CALL FOR PAPERS FOR
ECOMMERCE CUSTOMER RELATIONS
MANAGEMENT (ECCRM)
Part of the Internet and the Digital Economy Track
Thirty-sixth Annual HAWAI'I INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES
January 6 - 9, 2003
Hilton Waikoloa Village on the Big Island of Hawaii
Electronic Commerce (eCommerce)
continues to be a significant, pervasive issue for both enterprises and
customers. eCommerce is comprised of two relationship types: those between
enterprises and customers; and those between and among enterprises. It is the former this minitrack
addresses. Fundamentally ECCRM concerns
attracting and keeping “Economically
Valuable” customers and repelling and eliminating “Economically Invaluable” ones. We are on the threshold of a shift
from a transaction-based economy to a ‘relationship-based
economy’.
The increasing importance of
managing customer relationships in eCommerce is the stimulus for this
minitrack. There are five major
non-mutually-exclusive topics within this minitrack: ECCRM within Markets;
ECCRM within Business Models; Knowledge Management for ECCRM; ECCRM
Technological Issues and ECCRM Human Issues. Each major topic is composed of
minor ones, due to the complexity and richness of ECCRM issues that need to
researched.
Potential topics and
research questions that this minitrack addresses include but are not limited
to:
Topic 1. ECCRM within Markets
Topic 2. ECCRM within Business Models
Topic 3. Knowledge Management For ECCRM
Topic 4. ECCRM Technological Issues
Topic 5. ECCRM Human Issues
Topic 6. Case Studies and Demonstrations of
'Real World' ECCRM Applications
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Nicholas C. Romano, Jr. Oklahoma State University 700 North Greenwood Avenue Tulsa, OK 74106-0700 USA PHONE: (918) 594-8506 FAX: (918) 594-8281 EMAIL: Nicholas-Romano@MSTM.OKState.EDU Primary Contact
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Jerry Fjermestad Information Systems Department |
The best papers from the HICSS-34 2001 (http://www.mesharpe.com/jec_0602.htm#toc) and HICSS-35 2002 ECCRM minitracks have been enhanced or soon will be, re-reviewed and published in the International Journal of Electronic Commerce. A special issue on CRM is also under development in Business Process Management Journal (See the CFP at http://www.emeraldinsight.com/journals/bpmj/cfp.htm ) and in Logistics Information Management on E-commerce Relationship Marketing.
Currently
we are in the process of editing a research monograph on Customer Relationship Management in the
Advances in Management Information Systems series, affiliated with the Journal
of Management Information Systems (JMIS).
The
Web page is http://www.stern.nyu.edu/jmis/amis
The
best papers from this HICSS-36 2003 ECCRM minitrack will be refereed again for
the monograph.
There are many opportunities for high quality CRM papers to be published
in journals the near future.
IMPORTANT
DEADLINES
March
31, 2002 Abstracts submitted for
guidance and indication of appropriate content.
June
1, 2002 Full papers submitted
to Minitrack Chairs. Contact minitrack chairs for
submission
instructions.
August
31, 2002 Notice of acceptance or
rejections of papers sent to Authors by
Minitrack
Chairs.
October
1, 2002 Accepted manuscripts
submitted electronically to the publisher of the
conference
proceedings. At least one author of each accepted paper must
register to
attend the conference by this date. Registration cancellations after
this date may
result in the paper being pulled from the Proceedings prior to
printing. See conference web site for
registration fee refund policy.
NOTE:
Because HICSS is a nonprofit activity funded entirely by registration fees, all
participants and speakers are expected to have their university/organization
bear the costs of their expenses and registration. HICSS is not able to
subsidize registrations or offer reduced fees.
INSTRUCTIONS
FOR PAPER SUBMISSION
1.
Contact the Minitrack Chair in advance for specific submission instructions.
Otherwise, submit six (6) copies of the full paper, consisting of 22-26 double-
spaced pages, including diagrams, directly to the appropriate Minitrack Chair.
(NOTE: The final paper will be 10 pages, double-column, single-spaced.)
2.
Do not submit the manuscript to more than one Minitrack Chair.
Papers should contain original material and not be previously published, or
currently submitted for consideration elsewhere.
3.
Each paper must have a title page to include title of the paper, full name of
all authors, and complete addresses including affiliation(s), telephone
number(s), and e-mail address(es).
4.
The first page of the manuscript should include only the title and a 300-word
abstract of the paper.
TRACKS
AT HICSS-36
*
Collaboration Systems; Co-Chair: Jay Nunamaker; Email:
nunamaker@bpa.arizona.edu
Co-Chair: Robert O. Briggs;
Email: bbriggs@GroupSystems.com
*
Complex Systems; Chair: Robert Thomas; Email: rjt1@cornell.edu
*
Decision Tech. for Management; Chair: Dan Dolk; Email: dolker@redshift.com
*
Digital Documents and Media; Chair: Michael Shepherd; Email: shepherd@cs.dal.ca
*
Emerging Technologies; Co-Chair: Ralph H. Sprague; Email: sprague@hawaii.edu
Co-Chair: Hesham El-Rewini; Email:
rewini@engr.smu.edu
*
Information Technology in Health Care; Chair: William Chismar;
Email: chismar@cba.hawaii.edu
*
Internet & the Digital Economy; Co-Chair: David King; Email:
dave@comshare.com
Co-Chair: Alan
Dennis; Email: ardennis@indiana.edu
*
Organizational Systems & Tech.; Chair: Hugh Watson; Email: hwatson@uga.edu
*
Software Technology; Chair: Hesham El-Rewini; Email: rewini@engr.smu.edu
HICSS
conferences are devoted to advances in the information, computer, and system
sciences, and encompass developments in both theory and practice. Invited
papers may be theoretical, conceptual, tutorial or descriptive in nature.
Submissions undergo a peer referee process and those selected for presentation
will be published in the Conference Proceedings. Submissions must not have been
previously published.
For the latest information visit the
HICSS web site at: http://www.hicss.hawaii.edu
CONFERENCE ADMINISTRATION:
* Ralph Sprague, Conference Chair
Email: sprague@hawaii.edu
* Eileen Dennis, Track Administrator
Email: eidennis@indiana.edu
Tel: 1-812-331-0551
Fax: 1-812-331-0564
* Sandra Laney, Conference Administrator
Email: hicss@hawaii.edu
Tel: 1-808-956-3251
Fax: 1-808-956-5759
2003 HICSS-36 CONFERENCE VENUE:
Hilton Waikoloa Village on the Big Island
of Hawaii
425 Waikoloa Beach Drive
Waikoloa, Hawaii 96738
Tel: 1-808-886-1234
Fax: 1-808-886-2900
www.hiltonwaikoloavillage.com