NEW JERSEY INSTITUTE OF TECHNOLOGY
SCHOOL OF MANAGEMENT

HRM 303 Human Resource Management
Dr. Naomi Rotter
Session 16: Performance Management & Appraisal, Part I

Objectives:

1. Understanding the challenges to effective performance management
2. Understanding how to feedback performance evaluation
3. Understanding the role of performance appraisal in motivation
4. Understanding how performance appraisal links to continuous improvement

I. Challenges to effective measurement

    A. Rater errors

1. halo

2. restriction of range

3. frame of reference

    B. The influence of liking

    C. Organizational politics: rational vs political perspective

    D. Individual or group focus

    E. Recency effect

II. The feedback interview

    A. The need for frequent communication

    B. Preparation

1. Self-judgment

2. Employee preparation

    C. The interview

1. Encourage participation

2. Judge performance and be specific

3. Listen & avoid destructive criticism

4. Set goals

    D. Assess progress towards goals and give frequent feedback

III. Motivational role of performance appraisal

    A. Performance appraisal and motivational theory

1. Expectancy theory

2. Equity theory

    B. Performance appraisal as an outcome

IV. Linking performance appraisal to continuance improvement

    A. Who should diagnose performance

    B. Performance problems

    C. Developing plans to improve workers