HRM301 Organizational Behavior

Dr. Naomi Rotter

Objectives:

After today's session, you should be able to:

1. Delineate why it is important for organizations to change

2. Explain the forces that motivate organizational change

3. Describe the basic change process and issues that require attention when undergoing change.

4. Explain the factors that make individuals resistant to change and who organizations can

overcome resistance.

I. The importance of organizational change

A. Change as a survival tactic

B. The learning organization

II. Environmental forces pushing for change

A. Planned change

1. Changes in products or services

2. Changes in size or structure

3. Change in administrative systems

4. Changes in technology

B. Unplanned change

1. Government regulation

2. Economic competition

3. Performance gaps

III. The basic change process

A. What organizations can change

1. Goals and strategies

2. Technology

3. Job design

4. Structure

5. Processes

6. People

B. The change process

1. Unfreezing

2. Freezing

3. Refreezing

IV. Resistance to change

A. Individual barriers

B. Organizational barriers

C. Overcoming resistance to change