HRM301 Organizational Behavior

Dr. Naomi Rotter

Objectives:

After today's session, you should be able to:

1. Define organizational development and its underlying values.

2. Describe the organizational development process

3. Describe the major techniques of organizational development.

4. Discuss the problems in evaluating the effectiveness of organizational development.

5. Discuss the ethical implications of organizational development

I. What is Organizational Development (OD)?

A. Organizational development defined

B. Underlying values

1. Concept of people

2. Concern for science

3. Democratic principles

4. The helping relationship

C. Does OD conflict with the reality of running an organization?

1. Conflict with profit making

2. Conflict with managerial prerogatives

II. The process of organizational development

A. Diagnosing organizations -- the open systems model

1. Organizational level issues

2. Group level issues

3. Individual level issues

B. Diagnostic feedback

C. Choosing interventions

D. Managing and institutionalizing change

III. The major approaches of OD

A. Team building

B. Survey feedback

C. Employee involvement

1. Quality of work life

2. Quality circles

3. Total quality management

D. Re-engineering

IV. Evaluating the effectiveness of development interventions

A. Does OD work?

B. Measurement problems

V. Ethical implications of organizational development:

1. The OD professional

2. Who's values?