George & Jones: Chap. 8, pp 220-230

Objectives:

After today's session you should be able to:

1. Explain how we use our beliefs and perceptions to create and sustain our knowledge of the world around us.

2. Explain how the same processes that help us build accurate-enough impressions can also distort information.

3. Understand and describe how stereotypes arise and the functions they serve.

4. Use performance appraisal and impression management to give examples of perceptual processes..

I. From impressions to reality

A. Self-fulfilling prophecies

B. Confirmatory bias

II. Distorting reality and stereotyping

A. How stereotypes form

B. When stereotypes are used

C. Functions and dysfunctions of stereotypes

III. Applications in the organizations

A. Performance appraisal

B. Impression management